1. Gift Vouchers cannot be extended, are strictly non-refundable & non-transferable.
  2. A gift voucher must be purchased before you are able to enjoy these offers, no voucher, no enjoyment!
  3. Each voucher will be valid for a single redemption only.
  4. All Gift Experiences must be used in full. No change can be given, nor a new voucher provided for unused differences.
  5. When using a voucher against a reservation, the voucher number must be quoted at time of booking.
  6. The gift voucher or e-voucher barcode must be presented on arrival.
  7. Any reservation made using a gift experience or voucher will be subject to our normal booking policy. Gift cards will be automatically redeemed in the case of a no-show.
  8. Where purchased online, the purchaser and the recipient have a responsibility to ensure that the unique voucher number is not disclosed to anyone else.
  9. It is not the responsibility of the establishment to provide a record of the voucher details should it be misplaced.
  10. All bookings are subject to date, availability and changes in terms and conditions. Each individual accommodation package, food and beverage voucher or spa voucher will also have its own terms and conditions which should be read before purchase.
  11. Gift vouchers are valid from the date of purchase until the expiry date. We reserve the right to refuse payment by gift voucher if a reservation has not been made or the voucher barcode is not presented.
  12. Your data is stored by us for the creation and distribution of gift vouchers. Personal information captured includes Purchaser’s name(s), Purchaser’s/Recipient’s email, Purchaser’s/Recipient’s phone number, Purchaser’s/Recipient’s address. No payment information is stored or processed by us, we use a trusted 3rd party payment processor.
  13. Gift vouchers are only valid against bookings made directly with the hotel, bookings made through third-party providers (for example, Booking.com) are not eligible for gift voucher use.
  14. Gift vouchers have no cash value and cannot be exchanged for cash.
  15. Privacy Policy: Click Here to View.
  16. By agreeing to these terms you agree to The Hotel Folk storing the voucher information supplied for the purposes of voucher creation and delivery.

Please note these are general voucher terms and Conditions, for specific terms and conditions relating to individual experience's please visit our gift vouchers page.